Frequently asked Questions and Answers

Welcome to our FAQ section.

Discover answers to our most frequently asked questions with regards to our Products at Hope vol Hoop.

If you can’t find the answer to your question here, please feel free to email us, and we will be happy to assist you.

All about your Order

7-10 days on:

Non Slip Rugs, Vinyl, Wallpaper, Silk PVC Tablecloths, Deskpad, Perspex

10-15 days on:

  • Cotton items, Scatter Cushions, Tablecloths and Tea Towels.
  • Trays

Collection only available at our factory in Ndabeni, Cape Town. Please state WILL COLLECT when placing your order.  We will notify you once your order is ready for collection.

We make use of our own delivery services depending on the area, or we make use of Courier IT for local / national deliveries.  Kindly inform us prior to your order should you wish to make use of your own courier services.

Yes, we do.  Kindly email us and we will provide you with all the nessasary information.

See our Designs in our Collections page, they all have a unique number starting with HVH.  Complete the request form on the collection page, and we will forward you a quote.

Yes, you can send us a mail with your design.  Design/ Photo should be high resolution 300dpi. Please keep in mind colors may differ, and a sample print will be advisable, as we do not refund on custom designs.

All about Wallpaper

In order to have the perfect fit, all we need is your maximum height and width of your wall.  We advise to measure both ends of the wall as well as the middle.  Not all wall sizes are exact, and we will work on the max measurements. Should there be a window / door, we recommend too not exclude them, as it will have an effect on the flow of the design / image.  Send us a photo of the wall, should you have any uncertainty.

Yes, in and around the Western Cape.  Our Installer will provide you with an additional quote for installing.

Yes, we recommend a sample order, should you have changed colours or wanting to make sure the image/design is the approved size on the wallpaper. Samples will be an additional charge and can be ordered via email and in 300 x 300 / 600 x 600 mm.

All areas is suitable for our wallpaper.  Proper ventilation is key, so make sure the area you choose has sufficient ventilation to prevent damp to form.

All about Vinyl

Vinyl – it has a solid color background and is suitable for walls

Transparent vinyl – it has a frosted / transparent background and is suitable for walls and floors

Yes, we recommend a sample order, should you have changed colours or wanting to make sure the image/design is the approved size.  Samples will be an additional charge and can be ordered via email and in your preferred tile measurement.

Measure the length and the width of your current tile, and count the amount of tiles that you would like to transform.  Should you wish to do a specific area for instance on stairs, you can measure the length and width of that specific area, and we can print and cut in a sheet form.

They are easy to install, simply peel and stick! All our Vinyl tiles come with adhesive backing on them.

*Utility knife (for cutting around corners or trimming)  *Adhesive spray (for edges that might come loose/lift over time or  should you re-apply a tile due to alignment)

Before applying, make sure tiles/area is clean and dry.  Plan out your starting point by either laying them out before starting to peel and stick.  

The decals should fit the entire current tile from grout to grout, the vinyl should stick to the tile , not the grout.  Simply pull the backing only a view cm and fold the backing making a crease . Now with the top edge peeled from the backing, carefully line up die edges of the decal to the top edges of the tile, stick it down into place and then slowly peel back the backing towards you, as you smooth out the edges. Smooth the decal from the middle outwards.  the slower you pull, the less likely it will get air bubbles. Don’t worry if you did not managed the first time round, simply re-apply and follow the steps. You can lightly spray with adhesive spray and then smooth out the adhesive and wipe access off with a damp cloth.   Make use of a utility knife for trimming edges or around corners.  See our Instagram posts on vinyl.

All about Cotton

Cotton Products lead time is 10-15 days.  All cotton products is been made as per order and is sewed specially for you.

Design ratio, is when the image/design differs in size due to different size option.

Kindly request an image view if not certain, using our contact form or email: 

See our care guide on Cotton

Special Offer
Enjoy a 10 % off on your next order.
Take a picture before and after and email us your transformation

Looking forward to see all your creativity

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